focalprices web store FAQ section

We undertakes the strictest Quality Control of any our supplier you could find. Our factories have their own quality control processes, but we don't only take their word for it! When products come into our warehouse we have a team who are dedicated to confirming the products are correct, in perfect condition, and working perfectly. But sometimes things can go wrong... that's why we back all our products with a 30 days guarantee. If, unfortunately, the product you bought from us seems to have a problem, please find below the details of how we can help you. What to do... 1. Always contact us first. Provide your order number and the product code. We can help clarify what the problem is. 2. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory. 3. You're covered by our 30 days guarantee. So if the product doesn't work, we'll help you send it back to us to get it fixed.

We guarantee your products will arrive safely in your destination country. In the unlikely event your package is lost, we will re-send the goods or give you a full refund. Delivery Failure Scenarios: * The package is lost, broken, or stolen before it reaches you. We will re-send the goods or give a full refund. In practice such cases are very rare, perhaps 1 in 5000 shipments, when using courier services. Please note confirmation of such cases can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation. * An Air Mail package has not arrived after a long time. We will give a full refund after the delivery deadline has expired. These cases are rare, and if this ever occurs, we will inform you of the delivery deadline for your package, which will be 30-60 days depending on the region. * A multi-part delivery arrives missing some items or packets. In such a scenario you must raise the issue immediately with the courier or delivery company. With the correct documentary proof through the courier company reporting process, We will re-send the goods or give a refund. * Items in the packet arrive in a damaged condition. In such a scenario you must raise the issue immediately with the courier or delivery company. Provided you follow through the correct reporting process, the goods can be handed back to the courier and We will send new goods or give a refund. If you do not immediately follow the courier's reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods to Us for replacements or a refund. * A shipment is delayed, turned back, or seized by Customs If the Customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by Us, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such a case.

What is the Warranty on Our Products? Any factories that supply us with products have been evaluated by us and will have consistent high quality and adequate stock to supply small, medium, and large order quantities. We check all orders carefully before dispatch to our customers. All our products are covered by a 30 days warranty from us for return and replacement. do not worry if our warranty has expired you still have the factory warranty. Please make warranty claims on the companies that produce your goods (for example: Sony Ericsson, Kingston, etc.)